Drs. Negi & Siegel published in American Journal of Orthopsychiatry


Dr. Nalini Negi, Associate Professor, and Dr. Jenny Siegel, recent Doctoral Candidate, have a new paper published in the American Journal of Orthopsychiatry that explores the telehealth experiences of social service providers who rapidly transitioned to remote social services with Latinx immigrant clients. Using survey data, initiated ~1 month after the pandemic was declared by the WHO, this concurrent mixed-methods QUAL-quant study (capitalization noted to emphasize primacy), found that the lack of clear and coordinated federal, local, or organizational pandemic response led social service providers to work beyond the scope of their routine duties to navigate unreliable remote platforms to meet the rising needs of their Latinx immigrant clients. This impacted the work-related stress and satisfaction of social service providers as their clients dealt with challenges to telehealth access and related, quality of services. Findings underscore the urgent need for equitable and accessible models of telehealth in the face of rising COVID-19 related health disparities among Latinx immigrants.


More details can be found at: https://psycnet.apa.org/fulltext/2022-57208-001.html

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